Managed IT Solutions for your Business.
Critical Systems Managed IT services go beyond “break/fix” we take a proactive approach to your organization’s IT infrastructure and technical support.
Whether you need compliance-driven outsourced managed IT services or staff augmentation, we have custom industry-specific managed IT packages that will meet your business needs.
IT Help Desk
IT Security
Data Backup and Disaster Recovery
IT Networking
Managed Cloud Services
100 % US Based IT Help Desk
Critical Systems provides round-the-clock IT support, ensuring seamless operations and quick issue resolution. We are experts that can assist with troubleshooting, software support, and system maintenance.
- Remote Support
- Troubleshooting
- User Account Management
- Network & Connectivity
- Software Support
- Multi-Channel Access
- SLA Guarantees
IT Security
Critical Systems safeguards businesses with advanced cybersecurity solutions, protecting networks, data, endpoints, users, and systems from threats and vulnerabilities.
Our solution constantly monitors security vulnerabilities & threats stopping them before an attack.
This approach reduces downtime, enhances cybersecurity posture, and aligns technology to your business needs.
- Firewall & antivirus protection
- Threat detection & response
- Secure access management
- Regular security audits
- Compliance with industry standards
- Protection for HIPAA & PHI Compliancy
Data Backup and Disaster Recovery
We ensure data integrity and business continuity with secure backup solutions and fast disaster recovery strategies.
- Automated data backups
- Cloud-based storage solutions
- Quick disaster recovery plans
- Data encryption and security
- 24/7 monitoring and support
- Network in the cloud
IT Networking
We optimize connectivity with reliable and secure networking solutions tailored to your operational needs.
- Cabling
- Network design and implementation
- Secure and fast connectivity
- VPN and remote access setup
- Real-time network monitoring
- Performance optimization
- Wireless solutions
- Site to Site solutions
Managed Cloud Services
We provide scalable cloud solutions, optimizing performance, security, and cost efficiency for businesses.
- Cloud infrastructure management
- Azure/M365/AWS/Google
- Hybrid environments
- Scalable solutions
- Secure data migrations
- Cloud security and compliance
- Continuous security & performance monitoring
Remote Support
Our help desk provides remote support capabilities, allowing us to quickly connect to an end-user’s device to diagnose and fix issues without requiring an on-site visit.
Network Monitoring & Management
Unlike traditional "break-fix" models that only react after a failure occurs, proactive monitoring uses automation and real-time data to identify vulnerabilities, performance bottlenecks, and security risks early. Our monitoring covers availability, performance, capacity, backups, patch status, and key security signals.
Cybersecurity Services
Endpoint Security- Protection for individual devices like laptops, desktops, and mobile phones using advanced anti-malware and Endpoint Detection and Response (EDR).
Email & Phishing Protection - Guarding against Business Email Compromise (BEC), spam, and malicious attachments.
Vulnerability Management - Proactively scanning systems for weaknesses and applying necessary security patches.
Security Awareness Training - Educating employees to recognize social engineering tactics like phishing attempts.
Compliance Support - Assisting businesses in meeting industry-specific regulatory standards such as HIPAA.
Email & Phishing Protection - Guarding against Business Email Compromise (BEC), spam, and malicious attachments.
Vulnerability Management - Proactively scanning systems for weaknesses and applying necessary security patches.
Security Awareness Training - Educating employees to recognize social engineering tactics like phishing attempts.
Compliance Support - Assisting businesses in meeting industry-specific regulatory standards such as HIPAA.
Data Security - Backups and recovery
Data backup is the process of copying information to ensure recovery, while business continuity is the broader strategy that keeps critical operations running during and after a disruption. We have strategies that integrates data from simple recovery to total operational resilience.
Data Backup & Disaster Recovery - Ensuring critical data is regularly backed up and can be restored quickly after a breach or system failure.
Continuous Monitoring and Testing - backups are only useful if they work. We use automated tools to monitor backup health nightly and perform regular restoration tests to verify data integrity.
Data Backup & Disaster Recovery - Ensuring critical data is regularly backed up and can be restored quickly after a breach or system failure.
Continuous Monitoring and Testing - backups are only useful if they work. We use automated tools to monitor backup health nightly and perform regular restoration tests to verify data integrity.
IT Networking
Remote Monitoring and Management (RMM) - Constant 24/7/365 oversight to identify and fix issues before they cause downtime.
Network Infrastructure Management - Handling routers, switches, firewalls, and connectivity solutions like SD-WAN or SASE.
Security & Compliance - Implementing firewalls, threat monitoring, and ensuring the network meets industry standards like HIPAA or GDPR.
Unified Communications - Managing VoIP, video conferencing, and messaging tools.
Cloud & Wireless Management - Administering Wi-Fi networks, mobile devices, and cloud computing resources.
Network Infrastructure Management - Handling routers, switches, firewalls, and connectivity solutions like SD-WAN or SASE.
Security & Compliance - Implementing firewalls, threat monitoring, and ensuring the network meets industry standards like HIPAA or GDPR.
Unified Communications - Managing VoIP, video conferencing, and messaging tools.
Cloud & Wireless Management - Administering Wi-Fi networks, mobile devices, and cloud computing resources.
Managed Cloud
While a Cloud Service Provider (CSP) like AWS or Azure provides the raw infrastructure, Critical Systems acts as the hands-on "architect" that manages it for you—handling everything from initial migration to 24/7 security and cost optimization.
Cloud Migration - Moving existing data, applications, and workloads from on-premises servers to the cloud with minimal downtime.
Infrastructure Management - Ongoing maintenance of virtual machines, storage, and databases on platforms like Microsoft Azure.
Cost Optimization - "Rightsizing" resources to ensure you only pay for what you use, often reducing the Total Cost of Ownership (TCO) by 30%–50%.
Business Continuity - Setting up automated backups and disaster recovery (DR) solutions to ensure data can be restored quickly after an incident.
Cybersecurity & Compliance - Around-the-clock threat monitoring, patching, and ensuring adherence to regulations like HIPAA or GDPR.
Cloud Migration - Moving existing data, applications, and workloads from on-premises servers to the cloud with minimal downtime.
Infrastructure Management - Ongoing maintenance of virtual machines, storage, and databases on platforms like Microsoft Azure.
Cost Optimization - "Rightsizing" resources to ensure you only pay for what you use, often reducing the Total Cost of Ownership (TCO) by 30%–50%.
Business Continuity - Setting up automated backups and disaster recovery (DR) solutions to ensure data can be restored quickly after an incident.
Cybersecurity & Compliance - Around-the-clock threat monitoring, patching, and ensuring adherence to regulations like HIPAA or GDPR.